Additional benefits for all customers
During the initial rollout of the ILOT delivery system, the Technical Institute in Redmond was able to restore the participation in training delivered by the institute to former levels, and it is even increasing slightly with time. Every course offered at the Alstom Technical Institute in Redmond is now offered with an ILOT option.
A further advantage is that numbers of remote attendees invariably make it possible to meet minimum student requirements for courses to be organised, thereby avoiding the possibility that some courses would be cancelled. This has enabled more customers to be instructed in managing their systems within an acceptable time frame.
Rae adds, “With ILOT, customers are able to gain the knowledge they require to manage their power transmission and distribution systems in a timely manner. This in turn means that systems are running smoothly and, because the people are trained and competent, there are fewer inquiries to handle. As a result, the Alstom support team can turn their attention to solving the next level of critical issues.”
The way ahead
Plans are now under way to extend the ILOT programme to other technical institutes delivering software training, beginning with Massy, near Paris, followed by Noida, India. “We still have to overcome a number of technical challenges – mainly concerned with bandwidth and latency of the communications networks, particularly if long distances are involved,” says Rae. “But once the programme is up and running, it will give these institutes the opportunity of meeting the training needs of those customers who are inhibited from attending them by travel budget restrictions (or for any other reasons).”
The ILOT delivery system has also proved to be a persuasive tool for the tendering team to use when submitting bids. Customers (particularly the more price sensitive, often smaller, organisations) are quick to appreciate the advantages offered by this system, as it gives them the assurance that their team will get the training it needs, when it needs it – and without stretching the budget